4.6

Richmond Acura

604 278-8999

Dear customers,

As you are aware, preventing the spread of Coronavirus COVID-19 is of global paramount importance. On behalf of Richmond Acura, I want to share with you our health and safety action plan to help protect all guests and staff associates at our dealership. While no cases have been reported at the dealership, our company is committed to a rigorous and proactive approach. We want to do everything we can to maintain a healthy and responsible environment for all.

Richmond Acura Health & Safety Action Plan

  1. Health and Safety Officers – Officers are assigned at the dealership and are responsible for reporting and guidance to ensure the best standard of cleanliness and staff health safety practices.
  2. In-Store Community Safety Information – Community safety communications in the dealership, including posters posted in high traffic locations, outlining handwashing techniques, prevention and best practices.
  3. Sanitization Plan – Increased sanitization of all high-traffic area touchpoints within the dealership multiple times a day, plus professional daytime cleaning service during peak times and nightly cleaning.
  4. Service Work - Technicians are required to wear disposable gloves to work on vehicles. Serviced vehicles are washed, vacuumed and all touch surfaces are wiped down with sanitizing cleaner.
  5. Sanitizer Locations – Additional hand sanitizer dispensers and locations in all dealerships for guests and staff associates to sanitize hands throughout the day.
  6. Travel Restriction – No unnecessary business travel by staff associates. Staff are required to advise of travel destinations so the company can take steps to restrict attendance at the dealership upon return as necessary to protect employees and guests.
  7. Hand Etiquette – As outlined by health officials, Richmond Acura staff practice frequent hand washing, refrain from hand shaking and practice other social distancing to protect staff and guests.

With these measures, we are committed to doing our best to promote the safety and well being of all guests and associates. Richmond Acura continues to closely monitor updates and remains proactive to maintain health and safety in light of the COVID-19 pandemic. We will keep you advised of any further developments at the dealership should they occur.

ADDITIONAL INFORMATIONS

___________________________________________________________________________________________________________

Covid-19 - Additional Steps We are Taking to Protect the Health of our Customers and Employees – UPDATED MARCH 20th, 2020

We are now taking the following steps to protect the health our Customers and Employees in the midst of the pandemic. Most of the steps involve increasing social distance and reducing customer congestion.

  1. Sales Department hours are reduced to Monday to Thursday, 9 to 7pm. Friday and Saturday 9 to 6pm. Sunday hours continue to be 11 to 5. We have decided to remain open on Sundays for now so that Saturday traffic does not become too congested.
  2. Sales customers are strongly encouraged to take test drives on their own, without the Sales Representative in the vehicle.
  3. Shuttle service for Service Department Customers is suspended. We strongly encourage our Customers to arrange alternate transportation. Our Call Centre Representatives will be happy to assist you with these arrangements.
  4. Car washes of customer vehicles after service will be limited to mechanical wash and sanitizing wipe down of the touch surfaces inside our Customers’ vehicles.
  5. Customer Lounge seating will be spread out to allow for more social distancing.
  6. Business Office Representatives will do deliver vehicle paperwork at an open area table top for Customers taking delivery (instead of in their offices).
  7. When dropping their vehicles off for service, we will strongly encourage our Service Customers to complete a key drop form at the table provided in the Service Drive. Our Service Advisors and Service Valets will be happy to assist you with this.
  8. When paying for your service work, we will strongly encourage our Service Customers to pay using our pay by text software on their mobile devices, instead of paying with the Cashier/Receptionist. Our Call Centre Representatives and Service Advisors will be happy to assist you with this.
  9. We strongly discourage our Customers from paying by cash but will accept cash for now if our Customer has no other pay method option.

We thank you in advance for your support and cooperation. We very much appreciate the opportunity to serve you now and, in the years, ahead.

      Peter Brasso                                          Craig Parsons

      President                                               General Manager

      BPL Auto Group                                    Richmond Acura

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Our Health and Safety Action Plan for COVID-19
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